Refund policy

Last Updated: September 8, 2026

At Lautarinho Pret, we want every customer to have a positive experience. We are committed to providing high-quality digital ebooks along with friendly, responsive customer support. This policy explains how we handle refunds, replacements, and purchase assistance.

Digital Products

All products sold through Lautarinho Pret are digital ebooks delivered electronically, typically in PDF format. Unless otherwise stated, no physical products are shipped.

Our Customer Satisfaction Promise

Because our digital products become available for download shortly after purchase, refunds are generally not available once an ebook has been delivered.

However, your satisfaction is important to us. If you experience a genuine issue with your order or are not satisfied with your purchase for a legitimate reason, please contact us within 7 days of your purchase.

Every request is reviewed individually with care. Our goal is always to provide a fair, friendly, and reasonable solution. Depending on the situation, we may provide technical support, a replacement download, store credit, or, where appropriate, a refund.

When We Can Help

We are happy to review requests in situations such as:

  • You accidentally purchased the same ebook more than once.
  • You were charged incorrectly or more than once.
  • You received a different ebook than the one you ordered.
  • Your download link is not working.
  • The file is corrupted, incomplete, or cannot be opened.
  • You experience a verified technical issue preventing access to your purchase.
  • You are not satisfied with your purchase for a genuine reason and contact us within 7 days of purchase.

Whenever possible, we will first work with you to resolve the issue by restoring access, providing a replacement download, or offering technical assistance before considering other solutions.

Download & Technical Support

If you have any difficulty downloading, opening, or accessing your ebook, please contact us before requesting a refund. Our support team will gladly help resolve the issue and, if necessary, provide a new download link or replacement file.

Duplicate Purchases

If you accidentally purchase the same ebook more than once, please let us know as soon as possible. Once the duplicate purchase has been verified, we will gladly refund the duplicate charge or offer another suitable solution.

How to Request Assistance

If you need assistance with your purchase, please contact us using the information below:

Lautarinho Pret LLC
12585 E 13TH AVE
Aurora, CO 80011
United States
EIN: 42-4942949
Email: contact@lautarinhopret.com

To help us assist you as quickly as possible, please include your order number, the email address used during checkout, and a brief description of the issue. Screenshots or error messages are appreciated when reporting technical problems.

Refund Processing

If a refund is approved, it will be returned to the original payment method whenever possible.

Depending on your payment provider or financial institution, processing times may vary before the funds appear in your account.

Policy Updates

We may occasionally update this Return & Refund Policy to reflect improvements to our services, business practices, or legal requirements.

Any updates will be posted on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this policy, your order, or our products, we're always happy to help.

Lautarinho Pret LLC
12585 E 13TH AVE
Aurora, CO 80011
United States
Email: contact@lautarinhopret.com