Refund policy

Thank you for choosing Lautarinho Pret. We create digital art guides and educational ebooks designed to help you learn, practice, and improve your creative skills.

Because our products are digital downloads delivered electronically, we have a specific return and refund policy for digital products.

Digital Products

All ebooks and guides available on our website are digital products provided in PDF format. No physical products are shipped.

Due to the nature of digital products, once an ebook has been purchased and downloaded, the purchase is generally non-refundable and cannot be returned.

Refund Eligibility

Although digital purchases are generally non-refundable, we may consider a refund in the following situations:

  • You were charged more than once for the same product due to a technical or payment error.
  • You purchased the same ebook accidentally more than once.
  • The download link does not work and we are unable to provide you with a working download.
  • The purchased file is technically defective or corrupted and we are unable to provide a functional replacement.
  • There was a significant technical issue with the product that prevents you from accessing or using the purchased file.

Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase.
  • Accidental purchase when the ebook has already been downloaded, except in cases of duplicate purchases.
  • Failure to read the product description before purchasing.
  • Not liking the content, design, or writing style of the ebook.
  • Purchasing the wrong ebook or topic.
  • Inability to open the PDF due to an issue with your device or software.
  • Failure to download the product due to an unstable internet connection.

Download Problems

If you experience a problem downloading your ebook, please contact us before requesting a refund. We will make reasonable efforts to help you access your purchased product or provide a replacement download.

Duplicate Purchases

If you accidentally purchase the same ebook more than once, please contact us with your order details. After verifying the duplicate transaction, we may issue a refund for the duplicate purchase.

How to Request Assistance

If you have a problem with your order, please contact us as soon as possible and provide:

  • Your order number
  • The email address used for the purchase
  • The name of the ebook purchased
  • A brief description of the problem
  • Any relevant screenshots or error messages, if applicable

We will review your request and determine the appropriate solution based on the circumstances.

Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Contact Us

If you have questions about our Return & Refund Policy or need assistance with a digital purchase, please contact Lautarinho Pret through the contact information provided on our website.

Important: By purchasing a digital product from Lautarinho Pret, you acknowledge that the product is delivered electronically and that digital purchases are generally non-refundable once downloaded, subject to the exceptions described above.

Last updated: September 2026